Process Optimisation for Business Owners and Entrepreneurs
Do you sometimes wish you could just wave a magic wand and have your business processes sorted?
You just have no time to find it. Your systems are scattered. You're managing leads in three places. Paying for tools you forgot about. And worrying you've not got three AI agents running your business like social media tells you everyone else has!
That's where I come in. The next best thing to that magic wand.
I get it. I know how easy it is to have subscriptions you're not using, technology that promised to solve things but sits gathering dust, the frustration of knowing something could be better but not knowing where to start.
Part of what I bring is tech knowledge from a user's perspective. Ever since I was an early user of Shopify in 2010, I've had a magpie curiosity for the new and really enjoy figuring out new platforms—if you can think of it, I've probably got an account!
But tech knowledge alone isn't enough. What clients tell me makes the difference is my commercial experience—understanding how businesses actually run. This means I know the difference between a nice-to-have tool and something that actually gives you what you need. Plus, I'm not stuck in the everyday of your business—I come in with fresh eyes.
Imagine it like a puzzle. I don't just choose a few individual pieces to set you up with, I can see the picture we're building towards—what your business actually needs to run better. That vision is what guides which pieces matter and how they connect. Putting that puzzle together in the right way is what my brain loves to work on.
Taking me through your processes helps me quickly understand your business and identify what are the solves for your specific needs.
I not only want to understand the digital tools you currently use, but the manual systems you are running too—warts and all.
Based on what I've learned, I'll show you exactly what to keep, what to ditch, and what to build. You'll understand why, not just what.
I'll set everything up—organise your storage, configure your platforms, build your workflows. Everything's configured to how you actually work.
I want to leave you with a great system which you actually use. Sometimes reaching for that pen and paper like we've always done seems somehow easier.
That's why, if you're up for it, we'll set up Claude Cowork as your personal assistant—managing tasks, triaging leads, drafting proposals, staying on top of everything. You're in control, but not alone.
I largely work on referrals. If someone whose work you respect has suggested we talk, that tells me we'll probably work well together. Get in touch for a discovery call and we'll figure out if I can help.
Email me at sally.h@hey.com
30 minutes. No cost.
I've had a wide-ranging career—starting with the big at Unilever, then gradually downsizing via consulting to the likes of BP retail and Contact Energy until being a company of one running multiple ecommerce businesses. I've also set up a few communities, including one for GenX women in crypto and AI.
For more detail on my eclectic career, check out my LinkedIn profile here.